Commentary: Grab, the new ruler in town, and the paradox of scaling a business

In a commentary, Jonathan Chang, Executive Director, SMU’s Lien Centre for Social Innovation opined that Grab's experiences show that scaling a business should be guided by a spirit of entrepreneurship that seeks to add value. He noted that most businesses, small and big, at some point or another ought to think about market expansion – whether driven by the intention of the founders, or because of pressure from stakeholders looking for higher returns on their investments.