According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s Institute of Service Excellence (ISES), the public education, air transport and land transport sectors have registered significant increases in consumer satisfaction. ISES Executive Director Neeta Lachmandas noted that train reliability and helpfulness of staff were key drivers of perceived quality within the Mass Rapid Transit System sub-sector. Noting that there has been an increase in the availability and adoption of transport booking apps in Singapore, ISES made a move to include this new sub-sector in the survey for the first time this year. Ms Lachmandas said that transport booking apps and taxi services do work hand in hand to enhance the overall public transport options available to commuters, adding that the competition would have potentially helped to push taxi operators to address key pain points. In the education sector, a statistically significant increase in satisfaction was registered for the public education sector and student support services was ranked as the top factor leading to higher satisfaction levels. ISES head of research and consulting Mr Chen Yongchang said: "Generally, student support services in terms of counselling, career advice and financial assistance as well as quality, dedication and mutual respect exhibited by teaching staff were found to be key quality drivers impacting upon satisfaction ratings for the education sector."