Fewer satisfied with public transport: Survey

The quarterly consumer satisfaction index published by the SMU Institute of Service Excellence (ISES) found that commuters’ satisfaction with the MRT system dropped by 6 points, buses fell 4.8 points and taxis fell 2.4 points. Assistant Professor Marcus Lee, Academic Director of ISES, said commuter expectations of public transport have not gone down, despite the series of MRT breakdowns and gripes about overcrowded buses.