S'poreans less satisfied with public transport service: CSISG survey

Singaporeans are less satisfied with the public transport service compared to a year ago, according to the latest results from the 2012 second quarter Customer Satisfaction Index of Singapore (CSISG). Some 2,300 people were surveyed on their public transport experiences by the Institute of Service Excellence at SMU (ISES) between April and June 2012. ISES Academic Director Marcus Lee commented: "What we found was that customer expectations have not changed year-on-year. Despite all that has happened, people still expect the same level of service quality, or commuting experience from the operators…But…perceptions of what they're receiving has dropped significantly from the previous year." The CSISG also found lower customer satisfaction in the public and private education sectors.