Service goes up another notch at Changi Airport

Service at Changi Airport is set to be further enhanced with the introduction of the Changi Experience Agents (CEAs) initiative, where roving customer service officers are deployed airport-wide to assist visitors and passengers, as well as the Changi Contact Centre, a 24/7 one-stop centralised call centre facility which consolidates all telephone lines for the airport into a common number. In the recent Customer Satisfaction Index of Singapore (CSISG) 2011 results released by the Institute of Service Excellence at SMU (ISES), Changi Airport's customer satisfaction score was 78.6, an increase of 4.9 points from the previous year, beating the transportation and logistics industry average of 70. Changi Airport was also ranked first in the Transportation and Logistics category this year, a testament to the continuous efforts to improve visitor and passenger experience at Changi.