Answer lies in quality, not quantity

Tan Tock Seng Hospital pulled up last year's score to 67.2 out of a 100 ? up 0.21 points from 2008 in the Customer Satisfaction Index of Singapore, released by the Institute of Service Excellence at the SMU. What needs to be done is for the hospital to relook its quality framework and for staff to realise that the needs of the patients come first.