Empathy Inside-Out: The Secret to Service Excellence

Service excellence is not just about delivering great service, but it is the ability to exceed customer expectations. For brands to excel in the long…

INFLATION EXPECTATIONS ELEVATED ON GLOBAL CUES AND SUPPLY CHAIN DISRUPTIONS

One-year-Ahead headline inflation expectations elevated to 3.1% in September 2021, compared to 2.7% in June 2021. Headline inflation expectation…

Congratulations to SMU’s Elliot Teng for his winning the Outstanding Deaf Student (Tertiary Education) Award at the Deaf Achievers Awards 2021

Second year law student, Elliot Teng Z-kai has won the Outstanding Deaf Student (Tertiary Education) Award at the recent Deaf Achievers Awards 2021…

SMU faculty and DBA student win Best Paper at the Asia-Pacific Family Business Symposium 2021

The fourth instalment of the Asia-Pacific Family Business Symposium, organised by the University of Western Australia was held virtually on 30…

Brand Value – What does it all mean?

There is now mounting awareness that brands, or rather intangible assets play an important role in generating and sustaining the financial…

President’s State of the University Address 2021

SMU President Professor Lily Kong gave her third annual President’s State of the University Address in a hybrid event on 24 September 2021, with…

Bynd Artisan: A Retail Luxury Brand’s Journey of Innovation and Transformation

In May 2020, Winnie Chan and James Quan, the co-founders of Bynd Artisan (Bynd), a Singapore-based atelier that sold premium paper and leather goods…

SMU Debating Society takes top spot at the Inter-Varsity Energy Transition Debating Tournament

Team SMU has taken top spot at the Inter-Varsity Energy Transition Debating Tournament. Jointly organised by SHELL and Nanyang Technological…

Digital Transformation and Business Innovation – Trends and Tools

As part of an SMU-X Community in Practice initiative, a webinar titled ‘Digital Transformation and Business Innovation – Trends and Tools’ was held…

Covid-19 Has Significantly Changed Singapore’s Commuting Patterns

Singapore, 29 September 2021 (Wednesday) – The Institute of Service Excellence (ISE) (卓越服务研究院) at Singapore Management University (SMU) today…